Request account deletion
You can request that Nestspot delete your account and the personal data associated with it. This page explains what happens next and what data is kept or removed.
How to request deletion
Step 1: Send a request
Email support@nest-spot.com from the email address registered to your Nestspot account. Use the subject line "Account Deletion Request".
Step 2: Verify your identity
For security, we will ask you to confirm your registered phone number and may send a one-time verification code. This prevents unauthorised deletion.
Step 3: Processing period
Once verified, we will delete your account and most personal data within 30 days. Some records required by law are retained for longer as described below.
Data we delete
- Your profile information (name, email, phone number, profile photo)
- Your search history and saved filters
- Your messages and chat history with landlords or agents
- Your saved listings and viewing history
- Your device and usage analytics tied to your account
Data we retain
- Escrow and payment transaction records for 7 years (required by Nigerian financial record-keeping regulations)
- Dispute records for 3 years after resolution (to protect against legal claims)
- Anonymised platform analytics that cannot identify you
- Records required by law, court order, or regulatory authority
Important notes
Deleting your Nestspot account is permanent. Once deletion is completed, you will not be able to recover your account, messages, saved listings, or viewing history.
If you have any active escrow transactions or unresolved disputes, we recommend completing or resolving them before requesting deletion. We cannot delete accounts with active financial obligations until those matters are settled.
If you prefer to keep your account but remove specific data, you can request data deletion without account deletion instead.
For questions about this process, contact us at support@nest-spot.com.