Request data deletion
You can ask Nestspot to delete certain personal data while keeping your account active. Learn what can be deleted and how to submit your request.
How to request data deletion
Step 1: Email us
Send an email to support@nest-spot.com from your registered email address. Use the subject line "Data Deletion Request".
Step 2: Specify what to delete
Tell us which categories of data you want removed (see the list below). You can request deletion of all deletable data or only specific items.
Step 3: Verification and processing
We will verify your identity within 2 business days and delete the requested data within 30 days. We will confirm completion by email.
What you can delete without deleting your account
Search history
Past searches and filters you have used to find properties.
Saved listings
Properties you have saved, viewed, or shortlisted.
Chat messages
Your message history with landlords, agents, or support.
Marketing preferences
Your email and push notification consent settings.
Profile photo
The optional photo uploaded to your profile.
What data we keep
When you request partial data deletion, we remove the specific data you have selected. However, the following data is retained to keep your account functional and to comply with legal obligations:
- Account identifiers (name, email, phone) needed to keep your account active
- Escrow and payment records for 7 years (legal requirement)
- Dispute and support tickets for 3 years after closure
- Anonymised analytics that cannot be linked to you
If you want to remove your account entirely, you can request full account deletion instead.